About Us

Dedicated Care for Your Beloved Pets

At our clinic, we believe every pet deserves love, attention, and the highest quality healthcare. Our experienced team of veterinarians and caregivers works tirelessly to ensure your pets feel safe, comfortable, and well cared for at every visit. We combine compassion with expertise to provide personalized care tailored to each pet’s needs.

With years of experience in veterinary medicine, we offer a wide range of services—from routine wellness check-ups to advanced surgical procedures and exotic pet care. Our mission is to keep tails wagging, whiskers twitching, and wings fluttering with joy.

Our Mission

To deliver compassionate, high-quality veterinary care that keeps pets healthy and happy, while building trust and lifelong connections with pet families.

Our Mission

Our Vision

To be the most trusted veterinary partner in our community, offering advanced care, innovation, and a heart-first approach for healthier, happier pets.

Our Vision
100k +

Animal Appointments

10 k+

Exotic Pets Treated

2k +

New Patients Yearly

100k +

Surgeries Performed

40+ Years

Veterinary Experience

2k +

Happy Pets

Our Story

Caring for Pets, Building Lifelong Bonds

At the heart of our practice is a simple mission: help pets live longer, healthier, and happier lives. From day one, we’ve believed that veterinary care should be personal, compassionate, and tailored to each pet, making every visit comfortable and stress-free.

Founded by experienced veterinarians, our clinic has become a trusted destination for pet owners in Richmond. We care for dogs, cats, and exotic pets alike, combining state-of-the-art diagnostics, advanced treatment options, and a gentle, hands-on approach to ensure the best outcomes.

We treat every pet like family, prioritizing open communication, careful handling, and individualized care. Our goal is to foster long-term wellness and create a welcoming environment where pets feel safe and loved. Join our story, and let us help your pet enjoy a healthy, happy life.

Advanced Diagnostics for Accurate Pet Care

A crucial part of our practice is the use of modern diagnostic tools that help us deliver quick and accurate results. With our in-house laboratory, we provide fast testing, timely second opinions, and clear explanations so you’re never left in the dark about your pet’s health.

Fast Lab Tests

Our in-house lab allows us to run comprehensive tests quickly, helping us identify health issues early and provide timely treatment.

Expert Opinions

We offer trusted second opinions and professional guidance to ensure your pet receives the most accurate diagnosis and treatment options.

Clear Reports

Every test result is carefully explained by our team, so you understand your pet’s health status and can make informed decisions.

Meet Our Expert Veterinarians

Dr. Tejpaul Bhatia

Founder & Previous Owner of Cypress St. Animal Hospital, Vancouver

Meet Dr. Bhatia, a Veterinarian with a passion for delivering exceptional care, Dr. Bhatia brings over 35 years of experience in Veterinary Medicine. His areas of expertise are small animal, internal medicine, Dermatology, emergency medicine, and critical care.

A graduate of the College of Veterinary Medicine in PAU India (1986). He immigrated to Canada in 1997. With his expertise across different veterinary clinics in Alberta & Vancouver his unparalleled compassion for animals strived him to open Cypress St. Animal Hospital in 2002. While success and so many awards were thriving his way for more than 22 years, suddenly his health challenged him to take a break and retire from Cypress but his commitment and dedication brought him back in action and he started his practice once again in Richmond. Dr. Bhatia prioritizes continued education, completing 50-70 hours of professional development annually. Outside of work, he loves watching sports like Cricket, Field hockey, Ice hockey and also is a devoted follower of spiritual & religious themes.

Dr. Joseph Martinez

Exotic Pet Veterinarian / Founder & Previous Owner of Little Paws Animal Clinic, Richmond, BC

Meet Dr. Joseph Martinez, our Lead Surgeon & Previous Owner of Little Paws Animal Clinic, Richmond, BC. A Veterinarian with 40+ years of experience with expertise in Exotic Pet Treatment/ Surgeries, Dental, Eye Surgeries & Internal medicine. He is passionate about exotic pets, rabbits as well as holistic medicine.

Helping Your Pet Feel Comfortable

We never want your pet to visit our office and feel stressed or overwhelmed. That’s why we emphasize compassionate patient care from the reception desk to the examination table. Our veterinary team’s hope is that each visit feels easier than the last for your pet. From respecting your beloved companion’s boundaries to handling them with care, we want your pet to feel comfortable the whole way through. 

Book Appointment

Inside Our Hospital

Your Dependable Animal Hospital In Richmond

At Francis Petcare Hospital, we’re proud to help your pet live a long and comfortable life. We accomplish this goal through comprehensive veterinary services ranging from wellness examinations to complex surgery. You can rest assured that your pet will be treated like family under our roof.  

We strive to help them feel comfortable and at ease, especially for pets with severe anxiety. Our experienced team of veterinarians encourages you to ask questions and voice your concerns, as we’re committed to your satisfaction. Contact our Richmond veterinary practice today to book your pet’s next appointment and discover which of our services is right for them! 

 

Trusted Customers Are Saying.

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Amazing Support!

Dr. Tejpaul Bhatia the most compassionate, excellent genuine concern for my pet's well-being. Dr. Tejpaul Bhatia took the time to explain everything clearly above and beyond. best experience I ever had with a veterinary team. 10 Stars every question explained I love this Veterinary clinic Sincerely

Sam
Absolutely Superb!

The new owners of this clinic are top notch! I’ve never had a bunny before but a wild one adopted me so I took her to the vet. Dr. Martinez was amazing he brought in grass for her and was patient and kind with me and cookie he explained how bunnies are in depth. Sent me home with information on care. It didn’t feel like a vet appointment it felt like a great conversation with a couple of old friends. Him and the tech made jokes (about poop) so I felt these are my people. I will be taking my sweet cookie here always!

Jill Walker
Amazing Service!

My cat went peacefully in my arm today with the help from Dr Bhatia and his assistant. Both of them are very caring and compassionate. The procedure was done professionally. It went smoothly . My cat was very calm and relax. We were very scared before they came but Dr Bhatia and his assistance delivered it peacefully. It does bring closure to my family. We would like to say thank you to Dr Bhatia and the lady who came with him.

Chere Kam
Amazing Support!

I'm not technologically proficient, so this is the only way I can find to add a new review for the Francis Petcare Hospital, to tack it on to my last review for the clinic in its previous life as Catcare Veterinary Clinic:

Margaret Gibbs
Absolutely Superb!

Our journey with Cat Care started 4 years ago when our cat was peeing uncontrollably around the house. Karen took the appointment immediately and discovered our cat had diabetes. Karen has been so helpful. Our last visit was pretty serious and she gave us her cell phone number to text her at anytime with questions or concerns. This morning our other cat was having some issues and she got us in right away. Her compassion and care for our cats is amazing. I would recommend Cat Care to anyone who has a cat. Thank you Karen. We appreciate you.

Helen Aure
Amazing Service!

Awesome veterinarian! Thanks to Dr. Karen my cat is alive and well after a brutal attack by 2 raccoons. When I board my cat at Catcare they take great care of her and I never have to worry about her. I would highly recommend this clinic.

Dianne Bell
Amazing Service!

Karen was the best vet, she saved my kitten now he is 3 going to 4. Karen is a great vet she always remembers my cats. Too bad she retired because I fully trusted her 😭 for all my cats

Julianna Leung
Amazing Support!

We were adopted by Hunter 5 years ago 😺 After interviewing several clinics in the area we are so thankful we chose Catcare. Never having had a cat, it was important for us to find a clinic that not only cared for Hunter but also provided us with knowledge and education.

Tanyacw

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